• On Feb 24, 2021
    Jackie from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I asked for a refund on my disneyland tickets on November 2, 2020 and I have not received the refund yet. Now I can not even access the tickets on my phone app. Please help.

    Hello Jackie! 

    Welcome to planDisney! Thanks so much for your question! 

    Don't be alarmed if your tickets disappeared from your Disneyland App. The tickets were most likely removed because they reached their original expiration date. You should see the tickets reappear on your account once the Disneyland Resort theme parks announce a reopening date. And, if they do not automatically show up, simply add them back to your account using the number on your eTicket confirmation email. 
    I’m so sorry that you have not gotten a response to your request. I encourage you to reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to assist you further. 

    I hope you find this information to be helpful! Please keep coming back to planDisney if you have any more questions! 

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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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