• On Oct 9, 2018
    Karla from Heredia Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello! We´ll be arriving at Pop Century next January. Why can´t I customize my MB? I live outside the US. I have never had any problems before. Now, I can´t even choose colors for my bands. Thanks.

    Hi Karla and welcome back to the Disney Parks Moms Panel. I’m excited to know that you will be visiting the most magical place on earth in just a few months! January is a great time for a visit.

    MagicBands are such a great way to keep all your Disney vacation information in the same place. When it comes to customizing your bands, it’s usually a quick and easy process, whether you’re using your My Disney Experience app or logging on to your account on your computer.

    I would first check to make sure your Disney Resort hotel reservations are linked to your account. You can then check the help center for tips on how to use your MagicBands. If all else fails, I always make a quick phone call. To speak to a MagicBand specialist call (407) 939-4357. They’ve also helped me out on a few occasions when I was figuring out problems with FastPass+ selections. They are always so friendly!

    Karla, did you know that you can also visit us at Disney Parks Moms Panel en Español? You’ll get all the information you need about your visit, just like you do on this site, but in Spanish. 

    I hope this information is helpful to you as you continue to plan your magical stay. Come back to see us if you have any other questions. Helping you with all the little details of your next visit is our specialty!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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