Family in queue at GOTG - Guardians of the Galaxy
  • On Mar 13, 2023
    Ruben from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When arriving at the Disney ticket center at Disney springs, do I need my physical copies of my 100% disablity paperwork? or can it be a scanned version on my phone.

    Hey there, hi there, Ruben!

    I’m happy you stopped by planDisney with your question for us!

    You’re going to love visiting Walt Disney World Resort. When my family first began using the Disability Access Service (DAS), it reminded me that everyone is welcome at The Most Magical Place on Earth. DAS assists Guests who cannot wait in a traditional queue environment due to their cognitive disability; instead, Guests can wait virtually. 

    Ruben, when requesting to qualify for DAS, you will not need to show your paperwork or proof of condition using a doctor’s note or documentation. Instead, a Cast Member will ask you about your disability that prevents you from standing in line for an extended period. Although you cannot sign up for DAS at the Disney Ticket Center at Disney Springs, you can do this in person at any of the Guest Relations at the four theme parks. 

    Locations to sign up for DAS at Walt Disney World Resort include:

    -City Hall at Magic Kingdom Park
    -The Guest Relations lobby (near the Main Entrance) at Disney’s Animal Kingdom Park
    -The Guest Relations lobby (near the Main Entrance) at Disney’s Hollywood Studios
    -The Guest Relations lobby (near Spaceship Earth) at Epcot
    -Any of the various Guest Experience Team kiosks

    And now, you can also pre-register for DAS using a live video chat. To do this, Guests may pre-register as soon as 30 days before a park visit but at least 2 days before arrival. 

    If you have any other questions about this, please feel free to call and speak to a friendly Cast Member at Disability Services!

    We can’t wait to welcome you to the magic, Ruben. Have an enchanting visit. 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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