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  • On Jul 25, 2020
    Sarah from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! We are arriving 7/31/21 and departing on 08/08/21. On the My Disney Experience app, all is says under our tickets is: “valid: 08/10/21”. There’s no “through” or date range, or anything like that. I was wondering if this is a bug?

    Welcome back to the Disney Parks Moms Panel, Sarah! We’re so happy to hEAR from you today.

    Hakuna Matata, there is nothing wrong with your tickets. If you view your tickets on the My Disney Experience app you will see; whom the ticket is assigned to, the type of ticket, number of days remaining, and the word “valid”, with a date. The date listed is the date the ticket expires on. So in your case, your theme park ticket is valid until (August, 10, 2021), which happens after your visit. 

    You can always view more information about your tickets by logging into your My Disney Experience account on a desktop instead of your mobile device. Once you log in select, My Plans, and scroll down to the section that says “My Plans, Reservations and Tickets”. Right below that you can switch from Daily Itinerary to Tickets & Memory Maker. You will then be able to see more details about your tickets.

    I hope this helps ease your mind, Sarah. If you do have any more questions, regarding your specific vacation package, you are always welcome to call the Walt Disney World Resort. Don’t forget, we’re always here to help you along the way too!

    See ya real soon!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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