Mom and daughter on Expedition Everest; Animal Kingdom
  • On Apr 24, 2012
    Nicole from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, We arrive to the World in Sept with my mom who has in the past had back, neck, shoulder surgeries so it is hard for her to walk or stand for extended periods of time. Can she get a guest assistance card? how? Does she need to bring paperwork as proof.

    Hi Nicole!

    Thank you for visiting the Moms Panel!

    You certainly can request a Guest Assistance Card for your Mom.  You will need to go to Guest Relations in any of the theme parks.  Guest Relations are usually located towards the front entrance of the theme parks.

    While documentation is not necessary, it does help to have a note from your doctor so the guest services cast members know exactly what type of assistance might help you.

    A Guest Assistance Card will not guarantee you immediate access to a ride or an attraction, but it could enable your mom and up to five other members in your party access to alternate entrances to attractions and on most rides will let you in without having to stand up in long lines or walk long distances.  It may also allow you somewhere to sit while waiting at an attraction.

    The Guest Assistance Card is good in all of the four theme parks of Walt Disney World for the length of your stay, so you only have to get it once per vacation. 

    If you have any other questions, please come back and ask me - I would be happy to help you plan your magical vacation!

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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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