Disney 100 Characters
  • On Jul 17, 2023
    Chelsea Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We arrive this week on a package holiday from the UK which includes a 14 day pass with memory maker per person. Do we have to collect these tickets from the hotel or guest relations?

    Hello Chelsea,

    I’m so glad to see you here at planDisney! Thanks for stopping by with your question. You are just days away from your magical holiday at Walt Disney World Resort. I know you will want to start making memories as soon as you arrive with your theme park tickets and Memory Maker.

    I’m happy to let you know that when you arrive at your Disney Resort hotel, you can check in at the Front Desk and a helpful Cast member will provide you with any theme park tickets included with your package. Chelsea, even if you arrive before check-in time, your tickets will be available to you so you can begin enjoying the theme parks! 

    To be best prepared for your holiday, be sure to create a My Disney Experience account. Then, link your package confirmation number to your account so that you can make Theme Park Reservations before your visit. If you need assistance linking to your account, please call one of the Disney experts in Resort Hotel Reservations and Park Tickets and they will happily assist you.

    Also, download the My Disney Experience app. In addition to being an incredibly helpful tool during your vacation with features such as Disney Genie Service, the app allows PhotoPass photographers to easily link your Disney PhotoPass Service photos to your Memory Maker.  You will love the photos that Disney PhotoPass photographers capture. And don’t forget to pose for the camera on many of your favorite attractions! I especially love that PhotoPass photos are available to view in your My Disney Experience app just minutes after the photo is taken. 

    Chelsea, I hope that this information is helpful to you. If you have other questions or need assistance, please write back and let us know. We are happy to help!

    Wishing you many magical memories,

thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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