Father and Child on Seven Dwarfs Mine Train
  • On Jul 20, 2022
    Barry from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are ariving Saturday evening, staying at Animal Kingdom Lodge. Our park visits start on Sunday. I included Genie Plus in our vacation package. Do I have to do anything to get it in "My Experience app" to be used on Sunday morning?

    Hiya, Barry.

    Welcome back to planDisney! Oo-de-lally, golly what a day, your vacation to The Most Magical Place on Earth is just around the corner. Are you counting down the minutes yet? I know I would be!

    It sounds like you’ve got all your ducks in a row when it comes to Disney Genie+ service for your trip. Way to go! As long as you are signed into your My Disney Experience account in your My Disney Experience mobile app, your plans, tickets, passes, and Disney Genie+ service purchase should automatically show up since they are linked to your account. You also want to make sure that everyone in your traveling party is connected to you in My Disney Experience and shows up on your Family & Friends list so you can include them in your party when making Disney Genie+ Lightning Lane selections throughout the day.

    Barry, I explained the ins-and-outs of Disney Genie+ service in great detail to another Guest recently, but I wanted to share two quick tips for getting the most use out of your Disney Genie+ service:

    1. Make your first Lightning Lane selection at 7:00 a.m. on the dot. Some of the most popular attractions will sell out of available Lightning Lanes within minutes, so make sure you go for your top priority attraction at this time.
    2. You can book subsequent Lightning Lanes every two hours or after redeeming the previous selection, whichever comes first. I usually set a timer to remind myself to go make my next Lightning Lane selection. If you forget to set a timer, one easy way to find out when you can schedule your next Lightning Lane is by clicking on another attraction’s arrival window in the Tip Board. A message that tells you the exact time you can book your next selection will pop up on the screen if you are too early.
    Barry, if you have any issues with your Disney Genie+ service during your stay, look for the blue Guest Experience Team tents throughout the theme parks. The Cast Members there can assist you with anything you need. I hope this information helps. If you think of any other questions, don’t hesitate to stop back by. Enjoy your trip, and have a magical time!

    See ya real soon,

    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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