Radiator Springs
  • On Mar 11, 2023
    Mikel from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been approved for DAS for my trip but I don’t see the icon on my DisneyLand app. Will this show up when I get to the park? I do see that my return time DAS rides are on the app, but I just don’t want to make my family wait too long once we’re there.

    Hiya, Mikel!

    Woohoo! It’s almost time for a visit to The Happiest Place on Earth. I bet you’re feeling anxious to jump into the magic of the Disneyland Resort.

    In our experience with signing up for the Disability Access Service (DAS) before arrival (also known as DAS Advance) we have found that the DAS tile would show up in the ☰ feature menu of the Disneyland mobile app a few minutes after using our theme park admission to enter one of the theme parks. It would be best to have at least one of the mobile phones in your party log into the same account used for the DAS registration. But other accounts with the same tickets linked to them should also work. At times, we found it helpful to go through common smartphone app troubleshooting steps such as logging out and back in, force quitting the app, and, if necessary, deleting and reinstalling the app. If the DAS service doesn’t show up for you after entering the park and trying some troubleshooting, you may also stop by any of the Guest Relations locations throughout the Disneyland Resort to seek technical assistance.

    Tony’s Tip: If you do find you need to visit a Guest Relations location, my advice is to seek out any of the locations that appear to have fewer Guests waiting for assistance. In my experience, the locations in City Hall or the Chamber of Commerce tend to be the busiest. Some locations that I usually find to be less busy include those near Plaza Point, across from the TomorrowLanding pin shop in Tomorrowland, by the Carthay Circle Red Car Trolley stop, and in Pixar Pier.

    Thanks for visiting us at planDisney, Mikel. If there is anything else we can do to help with your plans to visit the Disneyland Resort, I hope you’ll visit us again soon.

    Have a magical time!
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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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