Asian Family; Multigenerational
  • On Apr 2, 2024
    Melody from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been approved for the DAS pass but was disconnected before I could choose the two special passes for rides that go along with the pass. Can you help me please.

    Hi there, Melody!

    Thanks for bringing your question to us here at planDisney. I hope you are looking forward to your Disneyland Resort vacation and have been enjoying planning all the magical details!

    I’m glad you’ve already heard about how Disability Access Service (DAS) can help everyone in your group have the best experience possible in the theme parks. As you mentioned, the new DAS Advance planning option allows qualified Guests to book up to two one-hour return windows for select attractions. It’s a great choice to have in addition to the regular benefits of DAS, which will enable you to make attraction return time selections once you're in the theme parks. 

    I’m so sorry you were disconnected during your pre-registration video chat. If you're already fully registered for DAS and simply need to plan your two pre-selected experiences, you can chat with a Cast Member via the link on the DAS Advance page of Before you initiate the live chat, log in and ensure that every member of your party has valid park admission and a valid theme park reservation for the day of your visit. Scroll down to the section that reads “Ready to Chat with a Cast Member?” and click the “Request Live Chat” button between 9:00 a.m. and 8:00 p.m. Pacific Time. 

    I hope this helps, Melody, and that your visit to the Happiest Place on Earth is pixie-dusted to perfection! Please don’t hesitate to stop by again and ask more questions as your planning continues.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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