Guardians of the Galaxy at Night
  • On Mar 26, 2023
    Christian from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In Apple Wallet of self & spouse, holding our 2 phones side-by-side we see that each same Guest Name is associated with 2 different ID #’s - Is this ok? (Not sure if relevant, but we have a 'SPLIT stay'. Character limit prevents details here.)

    Hey there, Christian!  

    Nice to see you back at planDisney – thanks for trusting our advice! I also love a split stay to experience two different Disney Resort Collection Hotels in one vacation, so I know that will be a nice addition to your trip. I’m excited for you to experience #AlltheDisneyThrills coming to the Walt Disney World Resort.

    I’m a tech nerd and especially love the magic of Disney technology to enhance our experiences, but your question had me stumped for a bit! I was up for the challenge and did some digging, and I think I know what you are seeing. Let’s walk through it together.

    It seems you’ve already created a Disney MagicMobile digital pass for your family members or Guests you’re connected to from your My Disney Experience App. Disney MagicMobile Service is a great way to seamlessly access your vacation entitlements stored in My Disney Experience, allowing you to simply tap your device to leverage theme park tickets, park pass reservations, Lightning Lane Access, and even charge purchases to your Disney Resort Collection hotel folio.

    When you open your Apple Wallet app, you can see the Disney-themed digital passes you designed and shared for each Guest. Clicking the information icon (i) just above one digital pass image displays the details (standard information provided for all securely stored digital items in Apple Wallet). For Disney, this includes a Guest Name field and ID field – the ID field has a lengthy alphanumeric identifier. The same ID is displayed below the Quick Response (QR) Code created for this digital pass, assigned to that specific Guest. I confirmed these steps with my husband for our son's shared pass, and we each have a different ID listed for our one and only son. I believe this is also what you’re seeing.

    I can say with confidence that we have used Disney MagicMobile Passes recently and did not have any issues. I suspect this unique ID is deep in the technology of digital pass communication between Apple and My Disney Experience, and having one Guest with two IDs simply indicates two different passes and unique QR codes associated with them on different Apple Wallets. Both will connect to the same one and only My Disney Experience vacation entitlements for that Guest.

    You can zoom out from those details and confirm that you have just one Guest of the same name linked in your My Disney Experience account under Friends and Family and that the right people have permissions to manage plans for that Guest. Rest assured, this tech is set up to work seamlessly and you can even switch between a MagicBand, MagicBand+, plastic Key to the World card, and your Disney MagicMobile device to access the same core assets while on vacation. I don’t think your split hotel stay has affected any of this data or impacted your digital pass.

    If you'd like to continue our conversation, click on "Get an answer from this panelist" on my biography page. If you have trouble while on vacation, stop by the Guest Experience Team (find them under the blue umbrellas) and they will get your tech issues sorted out quickly.

    Your tech pal from the Grid,
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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