Hey there, Christian!
Nice to see you back at planDisney – thanks for trusting our advice! I also love a split stay to experience two different Disney Resort Collection Hotels in one vacation, so I know that will be a nice addition to your trip. I’m excited for you to experience
#AlltheDisneyThrills coming to the Walt Disney World Resort.
I’m a tech nerd and especially love the magic of Disney technology to enhance our experiences, but your question had me stumped for a bit! I was up for the challenge and did some digging, and I think I know what you are seeing. Let’s walk through it together.
It seems you’ve already created a
Disney MagicMobile digital pass for your family members or Guests you’re connected to from your
My Disney Experience App. Disney MagicMobile Service is a great way to seamlessly access your vacation entitlements stored in My Disney Experience, allowing you to simply tap your device to leverage theme park tickets, park pass reservations, Lightning Lane Access, and even charge purchases to your Disney Resort Collection hotel folio.
When you open your Apple Wallet app, you can see the Disney-themed digital passes you designed and shared for each Guest. Clicking the information icon
(i) just above one digital pass image displays the details (standard information provided for all securely stored digital items in Apple Wallet). For Disney, this includes a Guest Name field and ID field – the ID field has a lengthy alphanumeric identifier. The same ID is displayed below the Quick Response (QR) Code created for this digital pass, assigned to that specific Guest. I confirmed these steps with my husband for our son's shared pass, and we each have a different ID listed for our one and only son. I believe this is also what you’re seeing.
I can say with confidence that we have used Disney MagicMobile Passes recently and did not have any issues. I suspect this unique ID is deep in the technology of digital pass communication between Apple and My Disney Experience, and having one Guest with two IDs simply indicates two different passes and unique QR codes associated with them on different Apple Wallets. Both will connect to the same one and only My Disney Experience vacation entitlements for that Guest.
You can zoom out from those details and confirm that you have just one Guest of the same name linked in your My Disney Experience account under
Friends and Family and that the right people have permissions to manage plans for that Guest. Rest assured, this tech is set up to work seamlessly and you can even
switch between a MagicBand, MagicBand+, plastic Key to the World card, and your Disney MagicMobile device to access the same core assets while on vacation. I don’t think your split hotel stay has affected any of this data or impacted your digital pass.
If you'd like to continue our conversation, click on
"Get an answer from this panelist" on my biography page. If you have trouble while on vacation, stop by the Guest Experience Team (find them under the blue umbrellas) and they will get your tech issues sorted out quickly.
Your tech pal from
the Grid,Amy