Pandora Family Floating Mountains
  • On Mar 16, 2022
    William from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On the App (on my phone) under my plans it will only show 1 day associated with Genie. The following days of our trip say that my wife and I aren't eligible. Under My Disney Experience all our days and park reservations are shown. What do I need to do?

    Hi William,

    Welcome to planDisney! I’m so excited that you’ll be traveling to the Walt Disney World Resort this fall! Fall is my favorite season and I think it’s a great time to go because the weather begins to cool off and of course, you get the amazing fall decorations!

    Since you’ve already linked your Theme Park tickets and booked your Disney Park Pass reservations, I think there’s one other thing that has to be asked. When you booked Disney Genie+ Service, did you do it for the duration of the trip or did you only purchase it for one day? If you purchased it for the entire trip, you would have added the Service when you first bought your tickets. I would definitely call the Existing Tickets help desk if you believe you bought the Service for your whole vacation and it’s not showing up.

    If you don’t remember adding Disney Genie+ to every day of your vacation, then you might have only purchased it for one day and that could be why you’re seeing the error. If you’d like to purchase Disney Genie+ for other days, just follow these steps

    Here are a few extra tips from my experience with Disney Genie+. When it comes time to book your reservations at 7:00 a.m. on the day(s) you have Disney Genie+, I suggest having an idea about what you’re going for prior to opening up the app. If you’re hoping to secure Individual Lightning Lanes as well, I would go for those first, then select the Disney Genie+ Lightning Lanes because the Individual Lightning Lanes tend to be booked very quickly. Also remember, you can book another Disney Genie+ Lightning Lane as soon as you tap into your attraction or two hours after you booked your last reservation, whichever comes first!

    I hope this “Bit By Bryanna” is helpful as you prepare for your fall vacation to the Walt Disney World Resort. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.