Mom and Dad planning vacation
  • On Mar 15, 2019
    Mike from KY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    The app is not letting me make fast pass selections for April 15th and it’s March 15th at 945am eastern! It says link tickets and when I try it says these are already linked! What do I do? Thank you

    Hi Mike!

    I have recently had trouble with the My Disney Experience mobile app telling me I don't have valid park tickets, however, I'm an annual passholder.  I haven't found a good way to fix this glitch yet, other than to wipe the app away and restart it or to back out of the FastPass+ screen and go back in a few times.  My husband and I have a joke when something like this happens where we say, "did you turn it off and back on?"  I know it's more frustrating than funny.  I see you asked this question a few days ago, so I'm crossing my fingers that it has been fixed and you were able to secure your desired FastPass+ selections.  If you run into trouble again, I suggest contacting the My Disney Experience, MagicBands and FastPass+ helpline.

    If you are in a park when this happens, you can ask a Cast Member at the FastPass+ kiosks or a Cast Member with the Guest Assistance Team who are located throughout the parks at their blue umbrella booths and wearing blue polo shirts.

    Please stop back by if you have any additional questions.

    Have a magical day!
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Meet the Panelist: Leslie, Florida

I am a stay-at-home mom and wife from Florida who loves to take advantage of every bit of what Walt Disney World has to offer.  From our wedding to birthdays, my family loves to celebrate any occasion at Disney World.  Learn More About Leslie

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