Cinderella Castle 50th Day
  • On Apr 7, 2022
    Betsy from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My app will not add the Magic Passes to my Apple Wallet. I keep tapping the button, and the screen flashes, but the tickets are not appearing. I use Apple Wallet all the time so I don't think that's the problem. What can I do?

    Hello, Betsy and welcome to planDisney, we thank you for your excellent question!

    I’m really glad that you want to use Disney MagicMobile Service to create a Disney MagicMobile pass – you are going to love accessing many vacation entitlements such as accessing your Walt Disney World Resort theme park tickets from your mobile device's digital wallet, you just have to go through the My Disney Experience app to do so.

    To create a Disney MagicMobile pass for your theme park tickets: 

    1. Please link your theme park tickets to your Disney account by using your My Disney Experience app – open the app and tap the three stacked lines on the bottom right to take you to your Welcome Betsy page and from there select Tickets and Passes to either scan the barcode or enter the ticket ID number manually. If your theme park tickets are already linked, you're one step ahead of me.
    2. Go back to your Welcome Betsy page and select My MagicMobile and follow the prompts using your linked theme park ticket.
    This should help you create your Disney MagicMobile pass which you will find convenient when entering the theme parks and linking Disney PhotoPass Service right from your mobile device, it’s so handy!

    Don’t forget to make your Disney Park Pass – Theme Park Reservations using your valid theme park admission.

    Update the Payment Method in your My Disney Experience app to facilitate app transactions for vacation essentials such as adding the Disney Genie+ service on the day of your theme park visit, for Mobile Food & Beverage Ordering and so much more!

    Betsy, I hope this information is helpful to you, it was my pleasure assisting you, have a magical visit to Walt Disney World Resort, thank you so much!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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