Mickey and Minnie Statues in Front of Fireworks
  • On Aug 13, 2022
    Clare from Staffordshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there anyway i can retrieve my pictures from my photopass they have disappeared

    Hiya Clare,

    Welcome to planDisney! I’m so happy you are here and that I can help answer your question today. I’m so sorry to hear that your photos have disappeared. Photos are a great way to remember your magical time at Walt Disney World Resort. Some of my most favorite photos in my home came from visits to the Most Magical Place on Earth. I love seeing Magic Shots pop up in the My Disney Experience mobile app, and my Prince Charming and I love making silly faces during attractions so we can laugh at our attraction photos later on.

    All Disney PhotoPass photos are available for download up to 45 days after they were initially taken. I’m not sure how long it has been since your previous visit, but there is a chance that the photos have expired if it has been longer than 45 days. Unfortunately, because of the volume of memories that Cast Members capture every day, they do not yet have a way to store your images permanently. Depending on when your photos were taken, there is a chance that you can purchase a one-time expiration extension of 15 additional days. If interested, you can do so through the Walt Disney World PhotoPass website. One of my fellow planDisney panelists, Ashley M, suggests reaching out to a Disney Expert on the freephone at 0800 169 0730 as another alternative.

    I hope you can retrieve your photos, but I know your memories will last a lifetime even if you don’t have a snapshot of them.

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.