Hiya Michelle,
Welcome to planDisney. I’m so sorry to hear about your little princess losing her
Bibbidi Bobbidi Boutique makeup set. My toddler’s brand-new Toy Story scrunchie fell out of her stroller the last time we were there, and we didn’t notice until we arrived at the resort hotel. Luckily, we were able to replace it, but I can relate to that feeling.
Unfortunately, Michelle, when I spoke to a Cast Member, they weren’t able to provide a location outside of Bibbidi Bobbidi Boutique to locate a replacement makeup set. It is not currently available online either. One suggestion they gave me was to reach out to Merchandise Guest Services via email at
merchandise.guest.services@disneyparks.com or over the phone at 877-560-6477. There is no guarantee that they would be able to replace it, but they will be able to advise you on the next steps to take. Just a tip, be sure to provide them with a receipt, if you have one, Michelle, when you contact them via email.
I hope this was helpful, Michelle, and that you can get your little princess her makeup kit back. Please come back and see
us if you need anything else.
Happy Planning,
Ashley F.