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  • On Mar 10, 2020
    Carole from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Is there anyway to download my pictures without the photo pass card number.

    Hi Carole,

    Welcome to the Disney Parks Moms Panel! If you are like me, photos from my vacations are some of my very favorite souvenirs. I have so many wonderful photos from visits to the Walt Disney World Resort. Disney PhotoPass photographers do such a great job capturing the magic! I always insist that my friends and family purchase Memory Maker for their visits. 

    When you have a photo taken by Disney PhotoPass photographers, they will either scan your MagicBand or a Disney PhotoPass card so you can retrieve your photos. If you scan a MagicBand, your photos will automagically appear in your My Disney Experience app. If you have a Disney PhotoPass card, you can scan it in My Disney Experience and your photos will appear. So what do you do if you misplace the card? 

    I have had the misfortune of misplacing a Disney PhotoPass card and I have had the complication of having photos not show up in My Disney Experience. The remedy for both of these issues is the same. If you are in the parks, you can visit a Disney PhotoPass center and one of their Cast Members can assist you. This is much simpler if you can do it in person. If you are home from your magical vacation, you can call Disney PhotoPass and ask them to help locate your photos as long as you are within the 45-day expiration window. You must know a close estimate of the day, time, and location each photo was taken. The Cast Member will search for them one-by-one. I will warn you that this is a time-consuming process. If I were you, I would prioritize which photos were the most important and necessary to find.

    Carole, thank you for visiting us with your question. I'm sending pixie dust your way in hopes you are able to find your photos! I hope you'll let us know if we can help you with any other questions.
    Wishing you a magical day,
    Amy H. 
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hey, Howdy, Hey! I'm Amy H. and I have been a fan of Walt Disney World since my first visit during the Magic Kingdom Park's opening year. I'm married to my favorite person in the world and since our son and daughter are in college, we have been enjoying more spur of the moment trips to the Most Magical Place on Earth. No matter the ages or size of your traveling party, I'd love to help plan you plan a magical vacation! Learn More About Amy

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