• On Oct 4, 2021
    Kelsie from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there anyway a customer service rep can call me to discuss tickets for a large family. I waited on hold over 1.5 hours and didn’t speak to anyone.

    Hi Kelsie! Thanks for bringing your question to planDisney! The Cast Members at the Walt Disney World Resort sure have been busy helping Guests plan their vacations! The start of The World’s Most Magical Celebration has created a great deal of interest in visiting Mickey and Minnie’s Florida home!

    I’m not sure which number you’ve been trying, but let me share one with you that is dedicated to Guests planning a vacation with a large group. The number is (407)-939-1942! A friendly and knowledgeable Cast Member will be able to provide you with assistance for that large party reservation!

    Also, if you still experience trouble getting through, try calling at a time when people might be engaged in other activities. I find that the hours of 4:00 to 6:00 PM tend to result in shorter wait times on the telephone. Also, calling later in the evening usually results in a shorter wait time.

    Have a great vacation with that large group! The more the merrier at the Walt Disney World Resort!

    Hakuna Matata!  Jonathan
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Meet the Panelist: Jonathan, Pennsylvania

Hi, everyone!  My name is Jonathan.  I am a Disney-adoring husband, dad of three sons, and elementary school principal from Pennsylvania.  If you're visiting planDisney with questions about the Most Magical Place on Earth, then Hakuna Matata because you've come to the right group of people!  I'm happy to use my past Disney-travel experiences and knowledge to help you enjoy every moment of your vacation to the Walt Disney World Resort! Learn More About Jonathan

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