Aulani Excursions
  • On Jul 6, 2022
    Jonathan from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there anyway to book a concierge collection hotel online? Trying to book one now, called and on hold with a wait time of 80 minutes, ridiculous.

    Hey there, Jonathan! Welcome to planDisney and Welcome Home! I'm so glad that you've stopped by with your Disney Vacation Club question. I love being able to chat with a fellow Member!

    After a couple of years of some DVC Members not being able to travel or use their Vacation Points, many people deposited their extra Points into RCI and now Interval International or are using their Membership to book a fabulous stay at a Concierge Collection Resort. While it is such exciting times that Members are returning to travel more and more, unfortunately, that means that the hold times to speak with a DVC Member Services Cast Member who specializes in booking exchanges can definitely get pretty long. I'm sorry to hear that your hold time was so long, but I'm happy to answer your question today.

    Unfortunately, at this time, there is no way to book a stay at a Concierge Collection Resort using your DVC Membership online. You can check out the booking guidelines, see the list of destinations and view the Points Chart online to start your planning process, but to convert your Vacation Points to Reservation Points, check availability and book your stay, you do have to call DVC Member Services.

    When you call Member Services, after you dial "1" to reach Member Services, dial "4" to be connected to a Cast Member who specializes in the Concierge Collection. I find that I have had the shortest hold times when I call Member Services right when they open at 9:00 a.m. EST or in the evening, around 5:00 or 6:00 p.m. EST. I'll be wishing upon every evening star that you have the same luck!

    While I know that this probably wasn't the answer you were hoping for, Jonathan, I hope it was at least helpful. May you get sprinkled with extra pixie dust for short wait times and the magical vacation of your dreams! Please feel free to stop by any time with any vacation planning or DVC questions you may have. You've got a friend in me!

    I hope to see ya real soon,

    Mandy
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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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