dlr activities 22
  • On Mar 22, 2022
    Marlene from JP-14 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, can anybody help me? I purchased Disney park tickets online and they already charged my credit card but I haven't received any of the tickets. how can i get the tickets?

    Welcome to planDisney, Marlene and thank you for your question!

    How wonderful it is that you will be visiting Disneyland Resort so soon, I am so happy for you, Marlene!

    It sounds as if you ordered Disneyland Resort Disney eTickets online, for which you should have been presented with the option for an online link to view your eTickets from both the confirmation purchase page and confirmation email. Marlene, if you could kindly check all your email folders, especially the spam folder, as sometimes mail has a way of dropping in there. I truly apologize for the inconvenience.

    Using your Disney eTicket viewer, you would then be able to print out the tickets to present them at the theme park gate, or you could present the tickets from your mobile device. And once your tickets are scanned at the entrance gate at either theme park you will receive standard Disneyland Resort theme park ticket cards for use during your visit.

    Marlene, if you cannot find your Disneyland Resort confirmation email, please contact Disneyland Resort – Tickets for immediate resolution, and once you receive your ticket ID numbers, using those you could then proceed to link your theme park tickets to your Disney account, by signing in (using the same information you used to access planDisney). Once signed in, look for and click the My Disneyland planning area on the top right and then click on Ticket and Reservation Details where you will manually enter the ticket ID numbers one at a time.

    When your Disneyland Resort theme park tickets are linked, you could then proceed to secure your Disneyland Resort – Theme Park Reservations and also carry on with the remainder of your planning using the convenient and helpful Disneyland Mobile App.

    Explore the Disneyland Mobile App for many vacation essentials and also enable app transactions by updating your Payment Method in the app by accessing My Profile on your Welcome Marlene page. Doing so will allow you to participate in the convenient Mobile Food & Beverage Ordering, and add the Disney Genie+ service upon entry into your reserved theme park.

    At 60-days before your stay, you can begin making your Disneyland Resort Dining Reservations.

    Marlene, I hope this information is helpful to you in resolving your ticket matter, and I wish you a magical visit to Disneyland Resort, thank you!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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