Teens Taking Selfie with Donald Duck
  • On Jun 15, 2020
    Erica from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How will Annual Passholders who are unable to use their passes during "Reservation Only" phase be handled? I have paid for an annual pass that is not going to be available to me for the number of days promised.

    Hello Erica!

    I’m so glad you found us here at the Disney Parks Moms Panel! I see you’re part of the Annual Passholder family too!

    I hope you are as excited as I am for the planned reopening of Disneyland Park and Disney California Adventure Park. The Downtown Disney District and Disney’s Grand Californian Hotel & Spa along with Disney’s Paradise Pier Hotel have been approved for opening next month. We are still waiting for state and local government approval to reopen the theme parks. If all goes well, we’ll see the parks open back up 65 years to the day that the magic all began. Walt would be so proud of how far the parks have come. 

    Annual Passholders are some of Disney’s most beloved guests. I completely understand where you’re coming from and why you might be concerned. After speaking to a Cast Member, they assured me that they would be doing everything possible to accommodate Passholders. They said to please wait until you try the new reservation system and see if your access to the parks has dramatically changed from what you expected. If at that time you are still dissatisfied, you can give them a call at Annual Passholder Member Services and they can discuss options with you.

    Well Erica, I hope this information was helpful and I hope that you give the new reservation system a try.

    Remember, always believe in the Magic!

thumbnail image for Andres

Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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