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  • On Jan 26, 2024
    Christy from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am an annual passholder, and just this week can no longer make a park reservation in the system. My disney experience app looks different and doesn't provide me a place to make a reservation. Help! Thanks :)

    Hi Christy,

    We are delighted to see you stopping by planDisney with a question! I am always happy to greet a fellow Annual Passholder!

    Well, this is puzzling. I just checked My Disney Experience mobile app and can still see the option to make a park reservation. In the mobile app, I click on the plus sign at the bottom of the screen, then I click on Make or Modify Park Reservations. You should see options for Annual Passholders from there. Given that you indicate that your My Disney Experience app looks different, I would suggest you try the website. Click on My Disney Experience on the top righthand side of the homepage. Then click on Theme Park Reservations.

    In the meantime, I also suggest that you try closing out and reopening the mobile app. If that does not help, contact a cast member in Website Support. The cast members are wonderful and have really helped me resolve a number of issues over the last few years. Hopefully, you will not need to call them and will be on your way to making those theme park reservations.

    Since it sounds like you are gearing up for a trip, I do hope you have considered other activities. My family has started experiencing some of the Enchanting Extras Collection. Since both of our girls love science, we spend quite a bit of time in Disney's Animal Kingdom and have done the Caring for Giants as well as the Up Close with Rhinos tours. We thought both were amazing!

    Christy, I sent a wish to the Evening Star just for you to get those park reservations made!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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