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  • On Sep 8, 2020
    Andrew from CA Asked

    I have annual passes Disneyland for my family we Purchased in December last year. I'd like to get the refund on them as we are no longer going to be able to use them as we are moving out of state. I held off on the hope you may have opened again

    Greetings Andrew! 
    A very warm welcome to planDisney! Thanks for stopping by! 

    I think we’ve all been holding out hope that our beloved Disneyland Resort will return sooner rather than later! As we patiently await the news of plans for re-opening “The Happiest Place on Earth!” Annual Passholders may be wondering what options are available. 

    The good news is the Disneyland Resort is offering a couple of options for Annual Passholders during this unprecedented time. Passholders on the monthly payment plan had their payments automatically suspended, starting from March 14, 2020. The default option for Passholders on monthly payments is to have payments resume when the theme parks reopen, keeping the original expiration date of the Annual Passports. As an alternative option, monthly payment plan Guests may call to have Annual Passport payments paused and then resume when the theme park reopens. Annual Passport expiration dates would be adjusted accordingly.  

    Passholders who have paid in full will automatically have their expiration date extended by the number of days the parks are closed. As an alternative, paid-in-full Passholders may request a partial refund corresponding to the number of days their Passports would have been active during the closure. 

    To arrange for any of these options, please contact Annual Passport Services at (714) 781-PASS (714-781-7277). A Cast member there would be happy to assist you further.  

    If you think of any more questions, please don’t hesitate to bring them to us here at planDisney!  

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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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