Cinderella Castle 50th Day
  • On May 29, 2022
    Shari from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    While I have an annual pass, one member of my family has a 7-day ticket with Genie+. When I try to purchase Genie+ in the morning it won’t let me. How do we manage things if we have different ones tickets?

    Hi Shari! Welcome to planDisney.

    Are you currently wearing your EARS and immersed in The World's Most Magical Celebration? Keep your eyes open at all four theme parks for the golden Disney Fab 50 Character Collection statues. They make fun and unique photos to share with family at home. You can find everyone's favorite warm hug-loving snowman, Olaf, at EPCOT.

    I love my Annual Pass and the flexibility it offers to visit the house of the mouse. Not to mention the resort offers, merchandise discounts, and my favorite, dining discounts. I am so sorry to read you are experiencing difficulties in adding Disney Genie+ Service. My instincts are telling me to ask you to verify you have a valid Disney Park Pass Reservation for the day you are attempting to add Disney Genie+. Also, make sure you have updated both the My Disney Experience Mobile App and your phone's operating system to the latest versions. If you do indeed have a Theme Park Reservation and have updated your systems, you should be able to add Disney Genie+ beginning at midnight on the same day. Open the app, click on the "+" sign on the bottom, and select "View My Genie Day and Tip Board." Under "My Day," you will see "Get Genie+ for Today." Follow the prompts and submit payment. If you continue to have issues, I suggest you make a call to the My Disney Experience Help Center. Alternatively, you can try utilizing your chat feature either online or through the app.

    I hope your theme park visits include experiencing the all-new nighttime spectacular Disney Enchantment at Magic Kingdom Park. This show will light up Cinderella Castle to Main Street U.S.A with projections while filling the sky with fireworks.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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