Hi Shari! Welcome to planDisney.
Are you currently wearing your EARS and immersed in
The World's Most Magical Celebration? Keep your eyes open at all four theme parks for the golden
Disney Fab 50 Character Collection statues. They make fun and unique photos to share with family at home. You can find everyone's favorite warm hug-loving snowman, Olaf, at
EPCOT.
I love my
Annual Pass and the flexibility it offers to visit the house of the mouse. Not to mention the
resort offers,
merchandise discounts, and my favorite,
dining discounts. I am so sorry to read you are experiencing difficulties in adding
Disney Genie+ Service. My instincts are telling me to ask you to verify you have a valid
Disney Park Pass Reservation for the day you are attempting to add Disney Genie+. Also, make sure you have updated both the
My Disney Experience Mobile App and your phone's operating system to the latest versions. If you do indeed have a Theme Park Reservation and have updated your systems, you should be able to add Disney Genie+ beginning at midnight on the same day. Open the app, click on the "+" sign on the bottom, and select "View My Genie Day and Tip Board." Under "My Day," you will see "Get Genie+ for Today." Follow the prompts and submit payment. If you continue to have issues, I suggest you make a call to the
My Disney Experience Help Center. Alternatively, you can try utilizing your chat feature either online or through the app.
I hope your theme park visits include experiencing the all-new nighttime spectacular
Disney Enchantment at
Magic Kingdom Park. This show will light up
Cinderella Castle to Main Street U.S.A with projections while filling the sky with fireworks.
Keeping it Magical,
Cindy