Girl at Disneyworld
  • On Sep 16, 2021
    Dawn from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My annual pass was October- October. Because of covid n the shut down I lost a good part of my usage. I never received a refund or an email they supposedly sent out. How can I get either a refund for the unused months or a credit toward a new annual pass?

    Hello and welcome, Dawn! Here at planDisney, we are a group of moms, dads, aunts, uncles, grandparents and even puppy parents that love to share our knowledge and experience about visiting the Walt Disney World Resort and Theme Parks. 

    I'm sorry to know that you did not receive any of the extra benefits or options that were given out to Walt Disney World Annual Passholders during the shutdown. The options were to either receive a refund on the unused portions of your Walt Disney World Annual Pass or to have it extended for the length of time the parks were closed. I've been a Walt Disney World Annual Passholder for years now, Dawn, and I choose to have it extended. It was a while ago so I don't remember exactly but I don't think I had to do anything to have it extended, it was just automatically applied. 

    If you don't think you were given that extension, then you'll need to reach out to the V.I.PASSHOLDER Support team and see what they can do for you. You can contact them by calling (407) WDW-PASS or by reaching out via this contact form on the website. I've gotten in touch with the Passholder support team both ways and found either option to work out great. If you call, I do suggest calling early around 7:00 a.m. when the phone lines open because wait times can be long later in the day. If this isn't a super urgent matter and you are okay waiting a few days for a reply, then I would suggest just emailing using the form I've linked for you above. 

    I hope you are able to get this all worked out, Dawn. If you have any other questions, please feel free to stop back by and ask me. I'm happy to help. Have a great day! 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.