• On Feb 17, 2021
    Anthony from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had an annual park pass lat year and was told I would get a refund and it has never came who do I contact?

    Hello Anthony! Welcome to planDisney.

Thank you for sending us your awesome question about Walt Disney World Resort annual pass
    I’m so sorry you have not received your Walt Disney World Resort annual pass refund.

    Cancellation links were sent to all Walt Disney World Resort annual passholders in July 2020. If you elected to cancel your annual pass via your customized cancellation link by August 11, 2020, you should have received a refund by September 2020.

    Because you did not receive a refund, you will need to contact V.I.PASSHOLDER Support and speak to a friendly Cast Member by dialing (407) 939-7277.

    I hope they can help you, Anthony! If your annual pass expired less than 30 days ago or is set to expire soon, you can choose to renew your pass instead.

    Please keep in mind that sales of new annual passes have been temporarily suspended during the phased reopening of Walt Disney World Resort. I suggest renewing your annual pass if you plan on visiting the Walt Disney World Resort theme parks any time soon. This will offer the greatest value!

    If you have any additional questions, please visit us again. We are always hEAR to help you plan an unforgettable Disney vacation.

    With a Sprinkling of Pixie Dust,


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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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