Pandora Family Floating Mountains
  • On Apr 29, 2024
    Joanna from Buckinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I am going to Animal Kingdom today and just tried to buy a Lightning Lane to Flight of Passage but it says I am not eligible to buy? Please could you explain why this might be?

    Thanks for stopping by planDisney, Joanna, and welcome to Walt Disney World Resort! It sounds like you have a day planned at Disney's Animal Kingdom Theme Park, and I'm sorry you're having problems purchasing an Individual Lightning Lane entry. Let's look at why that might be happening.

    It's important to note that some admission tickets require a valid theme park reservation. This means that if you're trying to purchase an Individual Lightning Lane or join a virtual queue, you'll need a reservation for that specific park. For instance, if you have a reservation for Magic Kingdom Park, you won't be able to purchase a Lightning Lane for an attraction in Disney's Animal Kingdom Theme Park.

    If you chose a start date when you purchased your tickets, you won't need theme park reservations, so there could be another reason for the ineligibility message. Only guests staying at Disney Resort Hotels can purchase an Individual Lightning Lane at 7:00 AM. For all other guests, the purchase window opens when the theme park opens.

    I checked the calendar, and Animal Kingdom opens at 8:00 AM today, so I recommend you try again then. You don't have to be inside the park to buy an Individual Lightning Lane, so I'm wishing on a star you'll be hopping on a banshee soon!

    Please feel free to stop by any Guest Relations location if you still need help. When I have an issue, I like stopping by the Guest Experiences umbrellas located throughout the theme parks. The Cast Members can work their magic to help you have the best day ever!

    Technology can put a crimp in a holiday, so my tip is to treat yourself when you arrive at the park. You deserve the Pongu Lumpia at Pongu Pongu in Pandora - The World of Avatar! This pineapple and cream cheese spring roll will erase all your stress and is the perfect light breakfast. 

    Joanna, I hope you make some magical memories on your visit. Please stop by planDisney anytime. As the Na'vi say to encourage us to rise to the challenge, "Sivako!"

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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