Cinderella Castle 50th Day
  • On Feb 25, 2022
    Kevin from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have an Android phone..mydisneyexperince app wasn't working..restarted phone..reinstalled app..tried to reinstall and it says that version doesn't work with my phone...already had tickets linked to that

    Hiya Kevin,

    Thank you for bringing your question to planDisney. I’m sorry to hear that the My Disney Experience mobile app is not working for you at this time. The My Disney Experience mobile app is experiencing some glitches on Android devices. I’m not sure if knowing this makes you feel better, but you are definitely not alone.

    Based on your question, you have followed the steps that Cast Members and I typically recommend for technical difficulties. I always start by deleting the app from my phone and then re-downloading it after restarting my phone. Usually, this fixes the problem, but you can try some other things if this hasn’t been helping. One of my fellow panelists, Andrew, recommends “force stopping” the mobile app. I looked up the instructions for your device based on your question content and found out that you do this by:

    -Open the Apps tray.
    -Tap "Settings" and "Apps."
    -Next, select the My Disney Experience mobile app.
    -Then tap "Menu" and "show system apps."
    -Lastly, press “storage” followed by “clear cache,” then “clear data,” and “delete.”

    If that doesn’t help, my next recommendation is to contact a Cast Member in the My Disney Experience Help Center at 407-939-4357. They will be able to advise you on the best next steps, hopefully.

    While you wait for your app to get working, luckily, you can manage your plans and reservations through the My Disney Experience website. Sometimes when my app is glitchy, I just access My Disney Experience through my phone’s web browser until I can sort the mobile app out.

    Kevin, I truly wish I was as magical as Fairy Godmother and could “bibbidi, bobbidi, boo” you app back to working condition. Still, I hope one of the troubleshooting tips I provided is helpful.

    Please feel free to come back and ask us any other planning questions that you have!

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, North Carolina

Hey Y'all! I’m Ashley and I live in North Carolina. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our annual passes. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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