Buzz Lightyear and Friends on Stage; Green Army Men, Rex, Woody
  • On Mar 21, 2023
    Michelle from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just had the most amazing customer service experience with Sarah, a Disney Cruise Website Resolution Agent. I know I can provide cast compliments for WDW through the MDE, but how can I submit a cast compliment for Sarah?

    Welcome back to planDisney Michelle! It's always so great to see you coming back year after year to ask us for our first-hand experiences, tips and tricks ahead of each one of your Disney adventures!

    Firstly, I'd like to say how much I wish every guest felt this strongly about Cast Recognition at any of the Disney Destinations around the world; whenever we go anywhere we make sure to take down the names of whoever we meet that really go out of their way to provide exceptional service. As a former Cast Member, they used to have Four Keys Fanatic or Guest Service Fanatic cards; it always felt great to be recognized for really going the distance to help folks out, and I even covered an entire wall with these reminders to keep me motivated towards my goals. Nowadays, being able to recognize a Cast Member through the Mobile Cast Compliment feature through your My Disney Experience App makes it so much easier!

    I spoke with our Disney Cruise Line Cast Member friends, and here are ways that will hopefully get Sarah the recognition that they deserve:

    On the topic of Cast Recognition, something to keep in mind is that recent Walt Disney Resort Cast Members let me know that even the Mobile Cast Compliment feature has its limitations as it gives them only a general idea of what they're being recognized for; delivering these is up to the leadership of each team and not every location or department does it the same way and may not necessarily reach the Cast Members directly, nor let them have an idea of which guest it came from.

    Instead, the best place to do this is through a Guest Relations Cast Member who can directly input what you want to say along with your name and why you want to recognize that person - this is the only way to make sure that they will receive this from their leadership team, and for them to remember which interaction this was out of the hundreds and thousands of guests they encounter!

    Here's hoping that the Mobile Cast Compliment feature may have more options and updates in the future and even extend to Disney Cruise Line Navigator App. I hope that this was helpful to you and please don't hesitate to come back to planDisney again, we love seeing your questions pop up each time you return!

    Here's to all of the outstanding Cast Members who deserve all the recognition they can get!

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Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

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