• On Oct 21, 2021
    Jill from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I already have a trip planned & reserved with a confirmation number.The payment for the trip is due. Under "My Disney Experience"how do I pay for the balance? Have tried for 2 days to call guest services-have been on hold for over 2 hours.

    Hi Jill,

    Welcome to plandisney!

    I am so excited to hEAR that you have a trip planned to the Walt Disney World Resort! Having called several times recently, I can empathize with your wait time dilemma. If you can make a payment online, you should see a Make A Payment link near your reservation details in My Disney Experience. When you log into your account, click on My Plans and scroll to see your reservation details. If you cannot see the Make A Payment Link near your reservation details, you may need to link that reservation!

    To link it, find the confirmation number which should have been emailed to you. Log into your My Disney Experience account, click on My Plans, and then click on Add More Plans. Once you click on Add More Plans, select Link Reservations and Purchases. Once the reservation is linked, you should be able to Make A Payment online. If you still do not see the link, unfortunately, you will have to call to speak with a Cast Member.

    If you have not already secured Disney Park Pass system reservations, be sure to make some now. You will need park pass reservations for each day that you have valid theme park admission. I also trust that you made a few advanced dining reservations, looked over how to use Disney Genie service, and created digital passes with Disney MagicMobile service.

    Jill, I trust you will get that payment made if you have not already done so! We are so excited to welcome you to the magic!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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