Disneyland Main Street
  • On Dec 28, 2018
    Shelia from AZ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    If you already scanned your tickets on the Disney app, but forgot to Name each person to a ticket. Can you delete the tickets from your account and then re-scan them so they can be named? Or is it once they are scanned they can not be scanned again?

    Hi there, Shelia! Thanks for bringing your question to the Disney Parks Moms Panel.

    It’s so wonderful you have already been preparing for your Disneyland Resort vacation using the Disneyland app. I find becoming familiar with the app is one of the best ways to get ready. 

    A technical support Cast Member I spoke with about tickets scanned in the Disneyland app indicated that, at this time, it is not possible to update the nicknames once they are linked in the app. But not to worry, she recommended that the tickets can be told apart by the last few digits of the ticket number. One thing you might try is keeping track of those tickets and ticket numbers in a separate note-taking app on your mobile device. If your notes app also allows inserting images, you could even include screenshots of your tickets from the Disneyland app. 

    Using separate screenshots of the ticket images is one way that I’ve found I can bring them up even faster. That especially helps for when I’m also in the middle of using the Disneyland app for other things such as browsing a menu to make a Mobile Food and Beverage Order or for making my next Disney FASTPASS selection with Disney MaxPass. This may also be useful for quickly pulling up the Disney PhotoPass Code.

    If you still find you need help with things such as removing linked tickets from the app or with resetting account passwords, simply contact the Cast Members at Website Support by calling (714) 520-6222.

    Thanks again for your question, Shelia. I hope you have a magical time at the Disneyland Resort!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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