• On Jun 4, 2021
    Bryan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Did I already make a park reservation during the ticket purchase or is it separate? If reservations are no longer available will I get a refund on the ticket I already purchased for July 13?

    Hi Bryan,

    Thanks for bringing your question to planDisney.

    You ask a really great question about your Disneyland Resort theme park reservations. While I always hesitate to answer a question with the words "it depends," I think in the case of your question I have to start with...it depends. The answer to your question depends on when you purchased your theme park tickets. 

    Back in mid-May, the Disneyland Resort enhanced its online ticket buying process to combine theme park ticket purchases and theme park reservations into the same set of steps. With this enhancement, Guests can now buy theme park tickets and make theme park reservations at the same time. Prior to this combination, a Guest would have needed to purchase theme park tickets and then separately make theme park reservations. 

    If you used the newly enhanced process, the system would have prompted you to make choices for your tickets -- the number of days, the number of tickets, and the ticket type -- and then the system would have prompted you to choose your dates from a calendar, reserve those dates, and then choose your theme parks to visit on those dates. If these steps sound familiar, then it's likely that you purchased theme park tickets and made theme park reservations at the same time. 

    One step you can take is to look at My Theme Park Reservations in your Disney account online and see if theme park reservations display for you. 

    For Guests who have already purchased theme park tickets, the system allows them to make theme park reservations directly based on reservation availability. If you purchased your theme park tickets before mid-May, and if you're not seeing theme park reservations in My Theme Park Reservations in your Disney account, this could be your situation. 

    One note to point out, Bryan, is that theme park tickets for the Disneyland Resort are nonrefundable. You do have until the ticket expiration date to use the tickets. You also have the ability through the current policy to apply the amount you paid for unused, expired theme park tickets towards the purchase of new theme park tickets.

    I am hopeful this info helps you with your question, Bryan. In the event you still have questions about your theme park tickets, you can contact the Disneyland Resort Ticket Services team at (714) 781-4636.

    Here's wishing you a wonderful visit to the Disneyland Resort!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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