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  • On Mar 24, 2022
    Christopher from MT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i already have park pass trying to book the rides we would like to take and genie and photo pass. I can't get passed buy the park pass. on hold now for over an hour with help desk.

    Greetings, Christopher!

    Welcome to planDisney! Your visit to The Most Magical Place on Earth is just a few sleeps away. How exciting! I am so sorry to hear that you are experiencing some challenges with adding Genie and Disney PhotoPass to your plans. Let's go through some tips and tricks that I have to see if we can avoid any more hold times!

    The first tip I want to mention is Disney Park Pass reservations. Your inquiry mentions Disney park passes, but just in case you are referring to tickets, I want to go over this important step. All four theme parks require a reservation in addition to a valid theme park ticket. If you have not made your reservations for your upcoming adventure, I highly remind doing this as soon as possible. You can make your reservations through My Disney Experience on the Walt Disney World website by selecting the My Plans option. Then choose the blue Park Reservations icon to choose the parks you would like to visit for each date of your trip. You can also complete this process through the My Disney Experience mobile app. Select the + at the bottom of the screen and click the Make a Park Reservation option to get started. 

    Okay, on to all things Genie! Disney Genie is a great new feature in the My Disney Experience app that allows you to plan the best day ever while taking into account all of your trip must-dos and preferences. Disney Genie+ is an available upgrade that gives you access to the Lightning Lane entrance at select attractions and experiences. Because your arrival date is so very soon, you will not be able to modify a vacation package to add this service to all of your park days at once. But Hakuna Matata! You can still add and use the service for each day of your visit! If Genie+ is not already a part of your vacation package, you can add this service through the My Disney Experience app anytime after midnight ET on each theme park day. Once you are in the app, select the three bars at the bottom of the screen. Tap on the My Genie Day tile, and then select the bright purple bar that says " Get Disney Genie+ for Today". You will be able to choose your first Lightning Lane attraction at 7 AM ET on each day that you have the service. You will follow these steps on each day that you wish to add the service.

    You can also add Disney Memory Maker in the My Disney Experience app. This will give you unlimited access to all your Disney PhotoPass images from your entire stay. You can add Memory Maker by tapping the + at the bottom of the screen, and then selecting Shop Memory Maker. It's that easy!

    I hope that your upcoming adventure is memorable and magical! 
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Meet the Panelist: Tammy, Illinois

Hey Everyone! I'm Tammy. My Ohana and I live in the Northwest suburbs of Chicago. I am a preschool teacher and I also coordinate events for youth and families. I have been visiting Walt Disney World Resort since I was a teenager. I'm always looking for a new adventure to explore or an amazing snack to try. I love to share my tips and experiences because I want to help make all trips as memorable and magic as my travels have been.  Learn More About Tammy

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