Welcome to planDisney, Kimberly! As a member of the
Annual Passholder family, let me first say how exciting it is to see you're thinking of joining the most magical family on Earth! I love the flexibility of being a Passholder and knowing that I can pop into the parks whenever I'm in the mood for a little magic!
Kimberly, if you've already booked your tickets and Disney Resort hotel reservations together as part of a
Disney vacation package, you should be able to
modify your packages without penalty to room-only resort reservations instead of packages as long as you are within the
eligible window to make changes. To do this, log into your My Disney Experience account and find your existing reservation. You should see a button that says "Change Reservation"; here you can follow the prompts to remove your theme park tickets and switch to a room-only reservation. If you have any trouble making changes or do not see a button to modify online, you can reach out to a
Cast Member by phone for assistance. Depending on the new total cost of your reservation and what you have already paid towards your balance, you may receive a refund or see a change in your remaining balance to reflect your changes.
If you purchased your theme park tickets separately, those tickets are nonrefundable, but you may be able to
upgrade your theme park tickets to an Annual Pass, so you will not lose the value of the tickets you have already purchased. You can do this directly in the
My Disney Experience mobile app by clicking on the Tickets and Passes tile and then selecting "Upgrade Ticket". From here, follow the prompts to choose the Annual Pass you would like for each member of your family! If you prefer, you can also upgrade your standard theme park tickets in person once you arrive at the Walt Disney World Resort at any Guest Relations window or at the Ticket Center in Disney Springs.
Kimberly, as you finalize your decision about becoming an Annual Passholder, be sure to look into the
benefits and discounts available to Passholders. Often there are also seasonal resort discounts in addition to dining and merchandise discounts, so be sure to keep an eye on the Special Offers page and The Passholder Buzz in the mobile app to get all the details!
I hope this helps, Kimberly! If you decide to become a Passholder, I know you're in for a year of magical memories, special trips, and some fantastic offers and discounts along the way! If you have any other questions before your upcoming trips or about the Passholder program, reach out to us at
planDisney any time! We're always here to help!
See you real soon,
Alison