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  • On Dec 17, 2021
    Pamela from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    It is now almost Christmas and I never got my Magic Key box. I purchased mine the first day. How do we contact the right department to find out what happened with it? August was obviously more than 6-8 weeks ago! Help!

    Hello, Pamela!

    Thanks for visiting us at planDisney, welcome! Let me first begin by congratulating you on being a Magic Key 
    Pass holder. “Congratulations!”. I do hope that you are enjoying your year-full of magic!

    Did you happen to take the time to visit the Disneyland Resort during the holidays? I just love seeing the decorations and the Characters all dressed up in their holiday best. It truly is the “most wonderful time of the year”.

    Oh no! I’m sorry to hEAR that you haven’t received your Magic Key welcome package. By chance, have you checked to see if the address on file is correct? I recommend starting there. If everything on your account appears to be accurate, I recommend calling the Magic Key Membership Service line to see if a Cast Member can better assist. 

    I know my fellow panelist and Magic Key holder, Tiffanie, received her package a little later than most. I’m not sure the exact date, but it was before the holiday season. Pamela, I hope this helps answer your question. Hopefully, your package can get tracked down so that you can go back to enjoying your Magic Key benefits.

    -Shantel
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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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