• On Oct 5, 2021
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    It allowed me to buy tickets and then when I try and make reservation it says not available. I’m confused because I have to buy my tickets first before it would let me try to make a reservation. Please help

    Hi Jennifer,

    Thank you for stopping by planDisney with a question!

    Currently, all Guests need Disney Park Pass system reservations to enter a theme park. The online booking system has alerts in the booking process to remind Guests to check the theme park reservation availability calendar before purchasing tickets. In looking at your arrival date, I just checked the availability calendar and it looks like there are park pass reservations available. It sounds to me like you may not be able to make park pass reservations because the tickets are not linked in your My Disney Experience account.

    To link those tickets, log into your My Disney Experience account, click on My Plans and then click on Add More Plans. From there, select Link Reservations and Purchases. Once your theme park tickets are linked, you should be able to make park pass reservations. If your tickets are linked in My Disney Experience yet you still cannot make park pass reservations, doublecheck the dates on your tickets to make sure they are valid for the dates you are trying to reserve in the Disney Park Pass system. 

    If you still cannot make park pass reservations, I suggest that you contact a Cast Member in Website Support by phone. Twice I have been unable to make park pass reservations for some unknown reason. There was park pass availability and I had valid theme park admission. Luckily, a Cast Member was able to make those park pass reservations for me.

    Jennifer, as you continue to do some fabulous planning, also consider making advanced dining reservations. On our last two visits, we were quite grateful to have some dining reservations given how busy the parks were. Also, review the details for Disney Genie service. You should be able to use this service by the time of your visit!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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