Multigen Family at Stromalong Bay; Grandparents; mother; daughters; father;
  • On Apr 1, 2024
    Tom from Gloucestershire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Allow - to make plans for your Managed Profiles - can start planning for your managed profiles once they are fully connected. How do I fully connect? They are in my friends and family already. There is no option to connect just this message.

    Hi, there!

     Welcome back to planDisney, Tom. We're glad to see you again! Helping Guests plan their Walt Disney World Resort vacations is our very favorite thing to do. 

     I see that you already chatted with my friend and fellow panelist, Nilson, about managing plans for the kiddos in your travel party. I'm sorry you're still experiencing difficulty getting that Family & Friends List sorted out! I know that's incredibly frustrating. When you sent the invitation to the adults in your party who are managing the kids' accounts on My Disney Experience, they should have received an email notification with an option to approve the request you sent. If they approve the request for you to manage the kids' accounts, you should be fully connected with management privileges. 

     If those emails were not received by the adults in your travel party, or if they were and you're still experiencing difficulty, not to fret! My best advice is to call the Technical Support line. A friendly Cast Member who specializes in My Disney Experience will be happy to assist you! I once had difficulty getting everyone in my extended family of 14 (kids included) connected through Family & Friends and I was having absolutely no luck. I called for help, and a Cast Member was able to manually access my account and get it all sorted for me!

     I hope this was helpful, Tom. Please let us know if you have any other questions about your visit to the Walt Disney World Resort!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.