Colorful Ship at Night
  • On Apr 25, 2022
    Myrna from BC Asked

    Hi again! I made a DC reservation, but recently new and now have a new address. I change it through the app, but after making a payment, it was marked with my old address Where is my DC mail going to arrive? Is there a way to change it? Thank you!

    Hello and welcome to planDisney, Myrna, we thank you for your question.

    I am sorry that you are experiencing difficulty with your Disney Cruise Line Navigator App and managing your profile preferences and information. Often a time, the app may need a system update or a download of the latest version of the Disney Cruise Line Navigator App, or you may need to restart your mobile device, or even uninstall and reinstall the app itself. Lastly, please check to see if your mobile device supports the Disney Cruise Line Navigator App.

    Myrna, I recommend using a desktop computer to sign in to your Disney Cruise Line account, which should then reflect your latest sailing, and if your latest sailing is not in your My Reservations in your Already Booked planning area, then you can use your current Disney Cruise Line reservation confirmation to add a new reservation to your account and you will also be able to manage your profile settings, including your current address under My Account under the Already Booked tab. For assistance with any further difficulties, I recommend contacting Disney Cruise Line as soon as you can, as it would be my opinion that any documentation would be sent to the address on file. While at sea, for any issues involving the Disney Cruise Line Navigator App please consult the Connect@Sea Cast Member onboard for support.

    Tips:
    Please ensure you complete your Disney Cruise Line Online Check-In 30 days from sailing for necessary documentation, to select your Port Arrival Time and register for any activities onboard. Completing Online Check-In is a necessary step prior to sailing in preparation for your arrival at the port.

    Kindly refer to Disney Cruise Line's - Know Before You Go resource for all aspects of your planning and sailing in preparation for your vacation.

    And now for some fun stuff - if you like Mickey Premium Ice Cream Bars you can ask for them at dessert at any of your Rotational Dining restaurants or through Disney Cruise Line's Room Service!

    Myrna, it was my great pleasure assisting a fellow Canadian Disney fan, please stop by for any other planning, thank you so much!

    Jacqueline



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Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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