Photo of a fountain featuring Remy from Ratatouille; France
  • On Aug 18, 2026
    Mary from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My “advance purchased” Memory Maker does not show up in My Plans

    Hiya, Mary! Welcome to planDisney!

    Memory Maker is a great investment for your vacation to Walt Disney World Resort in my opinion. Disney PhotoPass Cast Members do such a great job capturing truly magical photos. Not only that, but attraction photos are some of my favorite family photos from our collection! We have several framed in our home. I’m confident that you’ll leave with some fantastic photos that you’ll cherish for years to come!

    To answer your question, Mary, Memory Maker purchases are a little bit sneaky! There’s an extra step required to locate it in your plans, but hakuna matata, I’ve got you! From the “My Plans” section of the Walt Disney World Resort website, scroll down until you see the “My Plans, Reservations and Tickets” heading. Just below that on the left-hand side, you should see two tabs: “Daily Itinerary” and “Tickets and Memory Maker”. The website defaults to “Daily Itinerary”, but you’ll need to select “Tickets and Memory Maker”. From there, scroll all the way down to “Memory Maker Purchases”, and you should see your purchase there.
     
    If you don’t, you can link your Memory Maker purchase. From the “My Plans” section of the website, on the right side you should see a blue button marked “Add More Plans.” This will trigger a drop-down menu. From this menu, select the “Link Reservations and Purchases” tab. From here, select the “Memory Maker” button, and then you’ll be prompted to enter your ID or Order Number that can be found in the confirmation email you would have received when you made your purchase.
     
    If you’re having trouble locating your purchase or adding it yourself, I suggest contacting Walt Disney World Resort directly. A friendly Cast Member would be more than happy to help with the process. 

    You will be visiting Walt Disney World Resort at a great time, Mary! The EPCOT International Food & Wine Festival will be in full swing. Disney Parks Blog released their Foodie Guide earlier this week, which highlights all of the available menu items at the Global Marketplaces across the park. Check it out to see if anything catches your eye that you may want to try during your visit! Plus, Mickey’s Not-So-Scary Halloween Party is held on select nights at Magic Kingdom Park. If you haven’t already considered it, I highly recommend it. It’s a frightfully fun time!

    I hope this has been helpful, Mary! If you have any other questions as your vacation approaches, please come back and see us here at planDisney. We’re always happy to help!

    See you real soon!

    Olivier
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Meet the Panelist: Olivier, Saskatchewan

Hiya Pals! I am Olivier from Saskatchewan, Canada. I am a husband, father of two little Imagineers, and a Mountie! For our family, nothing compares to the joy we feel when we are at The Most Magical Place on Earth. The sights, the sounds, the smells, every detail adds to the enchantment that makes Walt Disney World feel like home. We’ve created so many lasting memories on our Disney vacations, and I can’t wait to help you plan magical adventures of your own, in English or en français! Learn More About Olivier

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