TRON at Night; Magic Kingdom
  • On Mar 16, 2024
    Jared from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I added members to my account but I can’t add them to my queue

    Hello there, Jared!

    Welcome to planDisney! It is great to hear from you and I suspect you may already be visiting the Walt Disney World Resort, so I hope I am able to help you in your quest to plan some magic for your party. Let's get on with the show, as they say!

    It sounds like perhaps to are trying to join a Virtual Queue for an attraction. What I understand from your question, is that you have added members to your My Disney Experience - My Family & Friends List already, but they are not coming up to add to your Virtual Queue group. I hope that I am understanding that correctly. 

    The first step is to make sure that the proper permissions are set in the My Disney Experience - My Family & Friends List. Once the other Guests have accepted your invitation, if they manage another profile that you would like to add as well, they'll need to go into their My Family and Friends List and under your name, select "Allow to make plans for your managed profiles." 

    Another thing that may be required for adding the Guests in your party to your Virtual Queue group is that certain ticket types and annual passes still need to have a theme park reservation for that park in order to join the morning Virtual Queue.

    If these options do not appear to be the issue, I suggest speaking with Guest Relations to see if they are able to take a look and assist in making sure you are able to add everyone prior to requesting to join the next Virtual Queue.

    I hope you are able to get it all sorted out, Jared, and enjoy the attraction. Have a wonderful vacation and please let us know if there is anything else we are able to assist you with.

    Magical Wishes, 

    Lauren
thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm Lauren, a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family and friends. From graduations to birthdays, and even our Fairy Tale Honeymoon we’ve loved celebrating at the most Magical Place on Earth. I now have pre-teens who check wait times in the My Disney Experience App just for fun, so I look for any excuse to return "home" often and would love to help you plan a little extra Pixie Dust for your next magical adventure. Learn More About Lauren

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.