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  • On Mar 21, 2022
    John h john from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i added mears transportation service to my disney package.when i look at my disney page it says nothing about this, even though i was charged for this service. how do i contact service about my flight times

    Hello, John H John, and welcome to planDisney!

    We thank you for consulting planDisney for your upcoming visit to Walt Disney World Resort, it would be my pleasure to help you.

    John H John, you will find familiarity in using Mears Connect as it is located in the same welcome area as the former Disney’s Magical Express, Terminal B, on level 1, ground transportation level, at Orlando International Airport. The main difference is that you will need to collect your luggage before arriving at the Mears Connect Reception area (subject to change).

    Since you have not received your Mears Connect email confirmation, you will need to either call or email Mears Connect with all your flight details and then you will receive, as the lead Guest, reservation confirmation and a boarding pass/QR Code approximately 23 hours in advance of your flight departure by email.

    Please ensure you have linked your Disney Resort hotel reservations to your Disney account, and that you have secured your Disney Park Pass – Theme Park Reservations in advance of your arrival, as this is the process required to visit the Walt Disney World Resort theme parks at this time.

    Update your payment method via My Profile in My Disney Experience app to facilitate app transactions such as adding the Disney Genie+ service to save you time waiting in lines for attractions that offer the Lightning Lane entrance, and to enjoy Mobile Food & Beverage Ordering during your visit – don’t forget to enable notifications and turn on location setting for the My Disney Experience app.

    Bypass the Front Desk of your Disney Resort hotel by completing your Resort Online Check-In and using the My Disney Experience app, the Direct-To-Room Service will enable you to receive notifications for when your Guest Room is ready and you will be able to also unlock your door using your mobile device.

    John H John, I hope this information is helpful, and I wish you a wonderful vacation at Walt Disney World Resort, thank you!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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