Cinderella Castle 50th Night
  • On Jul 25, 2022
    Paul from Merseyside Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I have added four tickets to my account and one person has two tickets assigned to them, I am trying to reassign it to the correct person, however its saying *non transferable. We have yet to use these tickets and are due to visit in August this year.

    Hi Paul, welcome to planDisney!

    You've brought your question about planning a Walt Disney World Resort vacation to the right place. The road to Fantasyland is often paved with trials and tribulations (I'm looking at you, 2020!) It's in these times that I remind myself Disney is not just a destination, it's an attitude. Let's dig a little deeper into your tech trouble and see if I can help you go the distance by correctly assigning your theme park tickets.

    Most wholly unused theme park tickets can be reassigned online or in the My Disney Experience mobile app. I understand one person in your traveling party is currently assigned two tickets and that you are not personally able to fix the error. Taking a look at my own My Disney Experience account, I am only able to reassign tickets assigned to me and members of my Family and Friends list whose accounts I manage. Tickets assigned to individuals on my Family and Friends list that have their own My Disney Experience account appear as "Nontransferable.*" I just confirmed with my husband that a ticket I recently reassigned to him can now be reassigned by him, even though it's listed as nontransferable on my account. This tells me that the person in your party who's currently assigned two tickets is the only one that can reassign the extra ticket from their account. Tickets can be reassigned to anyone that appears on their Family and Friends list.  

    As soon as you get your ticket reassignment issue squared away, be sure to consult the theme park reservation availability calendar and make theme park reservations for each park day.

    I hope you and yours have a wonderful time experiencing The World's Most Magical Celebration together. We appreciate you using planDisney as a trip-planning resource. Come back and see us anytime!

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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