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  • On Jul 23, 2021
    Pamela from WI Asked

    I would like to add another person to my traveling group but it is blocked because she also has a "My Disney Experience" group from previous travel, so her ticket automatically went to that group. We are traveling together.

    Hi Pamela,

    Welcome to planDisney! I am delighted to know you are planning a trip to the Walt Disney World Resort!

    It sounds as if your friend has her own My Disney Experience account and her ticket is linked to that account. You all should be able to share plans in My Disney Experience. To do so, log into your My Disney Experience account and click on My Family & Friends. If your friend is already listed there, click on the link to update and be sure the boxes are checked to share All Plans and Disney PhotoPass Photos.

    If you click on your Family & Friends List in My Disney Experience and do not see your friend listed there, you will need to send her an invitation to connect. Once you click on the Family & Friends link, scroll down to click on the Add A Guest link. I suggest that you enter your friend's name and age. Once you do that, another option should appear to let you send your friend an email invitation to connect. To do so, you will need to send that invitation to the email address your friend has associated with her My Disney Experience account.

    Once you both are connected in My Disney Experience, you can include her on Disney Park Pass system reservations and advanced dining reservations (provided there is availability). And, as long as her theme park tickets are connected in her My Disney Experience account, she should appear in your party when you try to join the virtual queue for Star Wars: Rise of the Resistance.

    Pamela, if you are unable to connect with your friend in My Disney Experience, contact a Cast Member in Website Support and they should be able to assist you. In the past, I have contacted them for assistance with My Disney Experience and they have been super helpful. In the meantime, keep your eye on the operational updates for news of additional experiences reopening!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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