Father and son walking through BOG
  • On Mar 1, 2022
    Ivan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I add Ginie+ to current resercation tickets. I tried on Disneyworld.com and it does not have the opetion to add

    Hey Ivan,

    Welcome back to planDisney! I am sorry that you are experiencing difficulties adding Genie+ services to your April trip. Sometimes Genie gets a little stubborn and needs a little nudge to leave his lamp.

    Before we begin, just as a reminder, when you purchase Genie+ services before a trip, it is all or nothing (you must buy it for the entire trip). If you want to purchase Genie+ for one day, you will be unable to do so until midnight before your Theme park day.

    Now, let’s see if we can work some magic! You mentioned that you have already tried using the My Disney Experience account online but have you tried using the mobile app? First, double-check that your Theme Park tickets are linked to your My Disney Experience account. If your tickets aren’t linked, Genie has difficulty granting your wishes. Also, make sure that everyone in your group is on your Family and Friends list. This will allow you to add on Genie+ services for the entire group. Once you have verified that follow these steps to add Genie+ through the My Disney Experience mobile app:

    -Click the three horizontal lines in the bottom right corner of the app.
    -Click the tile marked “Tickets and Passes.”
    -Find the ticket you would like to add on Genie+ and select “Change Ticket.”

    If that doesn’t work, Genie might need a little more encouragement to leave his lamp. Another alternative is to add on Genie+ services at midnight before your trip using the following steps and the mobile app.

    -Click the three horizontal lines in the bottom corner of the app.
    -Select the “My Genie Day” tile.
    -Scroll down to the ticket and select “Get Disney Genie+ for Today.”

    I hope you can get Genie+ added to your current Theme Park tickets! If you still need help with Genie, feel free to reach out to a Cast Member at 407-939-5277 to open up a whole new world of troubleshooting (Aladdin gave them a few tips).

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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