Photo of the exterios of the France Pavillion in Epcot
  • On Nov 18, 2021
    Katherine from IN Asked

    How do I add Genie+ to my package before I arrive? I called and the person told me I had to go through my agent. I asked my agent and she said I had to do it through the app. The app says to call my agent or Disney. I am on a hamster wheel here.

    Hi there, Katherine!

    It's no fun having to go back and forth, and I'm sorry you have to go through that. I know you're trying to maximize your Walt Disney World Resort vacation by adding the Disney Genie+ service to your Vacation Package, and I want to make sure I get you the correct answer. That way, you'll be able to focus on having a magical time on your vacation! 

    I went ahead and double-checked by calling two different Cast Members to verify and was told that usually, a Guest would be able to add the Disney Genie+ service through their My Disney Experience Mobile app. However, because your trip has been booked through a Travel Agent, your travel agent needs to modify the package. They would be able to modify your package online, but you can also have your Travel Agent call a Disney Travel Operations Specialist at 407-W-DISNEY (407-934-7639), and they'll be happy to help your Travel Agent add the Disney Genie+ service to your package. 

    We can't wait to welcome you to the magic, Katherine.

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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