Hiya Linda!
Welcome to planDisney!
Your trip is right around the corner, and you must be so excited!
As you know, Guests are able to maximize their time spent at the theme parks by using
Disney Genie, Disney Genie+, and the
Individual Lightning Lane selections. This new feature can be found on your My Disney Experience Mobile app and makes it easy to spend less time waiting in lines and more time having fun!
To add Disney Genie+ service to your existing tickets, you can do so by opening up the
My Disney Experience Mobile app, clicking on the three horizontal lines on the bottom right corner, and selecting “Tickets and Passes.” Once you have located your existing ticket, you will want to choose the “Change Ticket” link to choose the option to add the Disney Genie+ service. Once you have added the service to your tickets and finalized your selection, you’re all set for your trip! Yay!
If you have any trouble with this, please don’t hesitate to
call Existing Tickets and speak to a friendly Cast Member who will be happy to look into your account to help you further.
Have an enchanting visit, Linda.
Aena