Cinderella Castle 50th Night
  • On Apr 6, 2022
    Hyeonah from Jeollabukdo Asked

    I want to add my family's accounts as a group to my plans, but it says that the previously added people cannot be erased. Can I erase the existing list of people, and add new ones who have accounts of Disney World?

    Hi Hyeonah, welcome to planDisney!

    Mickey Mouse and the rest of the Fab 50 character statues can't wait to see you and your cast of characters at Walt Disney World Resort's 50th Anniversary Celebration next month. 

    I understand you'd like to make some adjustments to your Family and Friends list in My Disney Experience. To remove someone from your Family and Friends list online, click the Update button next to an individual's name and Remove from This List. Sometimes this does the trick. Other times, a prompt says you can't remove a person that has an active vacation entitlement such as a theme park ticket, resort reservation, dining reservation, etc. In that case, Cast Member assistance is required. But before we get there...

    If the family members currently listed on your Family and Friends list have Plans managed by me next to them and you would like to merge their profiles in your account with their separate My Disney Experience accounts, that can be done online. Click the Update button next to an individual's name, then Share Planning with _____. Enter that person's email address associated with their My Disney Experience account and click Continue. The person will receive an email invitation to connect. Once the invitation is accepted, you will remain connected as Family and Friends and any plans you've made for them will be automagically transferred to their Disney account.

    If you do end up needing a Cast Member's assistance to remove extra profiles from your account, Hyeonah, you can call (407) 939-4357 once you are in the United States or visit a Guest Relations window located outside each of the four theme parks. In the meantime, do what you need to do to link your park tickets and make theme park reservations for everyone in your party each day as soon as possible. Cast Members can help sort out the My Disney Experience profiles but they cannot get you into the park if the theme park availability calendar shows no availability.   

    I appreciate you bringing your thoughtful planning question to planDisney. Please let us know if there's anything we can do to assist you in the coming weeks.

    Choose magic,
    Jennifer
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

Related Video

  • thumbnail image for Top Spring Break Tips at Disney | planDisney Podcast - Episode 1

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.