dlr planning 16
  • On Jul 21, 2023
    Angela from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how can we add our disability to our account

    Hey, Angela! Welcome to planDisney.

    I'm so glad you stopped by with your question.

    If you'd like to register for the Disability Access Service (DAS), here's what you need to do:

    Visit the Planning with Disability Access Service (DAS) page of the Disneyland Resort website. If you log in to your Disneyland account and click on the "Request Live Chat" button, you can initiate the DAS Advance process. The live chat feature is available between 9:00 AM and 8:00 PM (PT). 

    If you are registering on behalf of someone else, you'll want to have them physically present with you for the live chat. You'll also want your device to have a video camera. Depending on call volumes, you may enter a waiting room. You'll be able to speak to a Cast Member and explain your situation and they'll decide if you qualify for DAS. If you don't get a chance to go through this process before you arrive, you can even register for DAS when you arrive at the Disneyland Resort. Simply visit Guest Relations at any theme park and mention that you'd like to apply for DAS.

    DAS is valid for the length of your ticket or up to 60 days, whichever is shorter. Once DAS has elapsed, you'll need to re-register for the program next time you visit. 

    Once your registration is complete, you'll be able to use it to make attraction return time selections using the Disneyland Mobile App. On the day of your visit, tap on the three horizontal lines at the bottom right of the app. You'll see the DAS feature magically displayed. This feature will show a list of available attractions. If you tap on an attraction, you'll discover relevant information about that attraction, plus the next available DAS return time. If you tap that time, you'll then confirm the members of your party that will be joining you for the attraction. Just note that you may only book one attraction at a time. Oh, and I almost forgot to mention: DAS is absolutely free!

    I hope that's helpful, Angela. Thanks for letting me help plan your great, big, beautiful tomorrow.


thumbnail image for Mike

Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

Related Video

  • thumbnail image for Disney California Adventure Deep Dive | planDisney Podcast - Season 2 Episode 6

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.