• On May 23, 2021
    Chris from Tyne and Wear Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I add a character profile icon to the account? I have registered 8 tickets and only 4 have character profile icons.

    Hello Chris, 

    As the current UK Panelist here at planDisney, it's my complete delight to welcome you!  I'm so happy that you've stopped by with such a great question for us to assist you with.

    It's truly great to see you have a practically perfect in every way jolly Disney holiday already booked for this coming August.  Like you, I'm very keen to return to the most magical place on earth as soon as possible!  In fact, I have my fingers, arms, legs, toes, and even eyes crossed that all travel restrictions to the U.S.A will finally be lifted in the very near future so we Brits can be like Peter Pan and Wendy and start singing 'We can fly, we can fly, we can fly!"

    It sure sounds like you've already been doing some pixie-dusted planning by organising your whole party of 8 Guests via your My Disney Experience account.  Adding a more personalised Disney icon is all part of the magical fun and when my children were younger they loved choosing their own icons and also selecting a funny one for their dad.  I must tell you that their favourite choice for him was always WALL*E, even though he always thought of himself as more of a Mr Incredible!

    It should be fairly easy to update an icon on a profile that you manage on My Disney Experience -

    - On a desktop computer, sign in to your My Disney Experience account

    - Using the drop-down menu, select My Family & Friends - this should open up a new window allowing you to view your connected Family & Friends List

    - Scroll down and select the profile you wish to amend by clicking Update (Bearing in mind that you are only permitted to update profiles that you manage when planning with Family & Friends on My Disney Experience)

    - This now opens up a profile window where on the left-hand side you will see Change Character (written under a blue circle containing Mickey's head).  Click Change Character and choose your new icon, and hit Done to update.

    Now with just a little faith, trust, and pixie dust you should have been able to update or amend your Disney icon choices on My Disney Experience! 

    However, if you should encounter any technical glitches, it's always possible to speak with a knowledgeable Cast Member by dialling the UK freephone number for Technical & Website Support contained within this handy Walt Disney World Resort Phone Directory. 

    Chris, I hope I've been able to assist you today!  If you should have any further enquiries about your upcoming Summer holiday to the magic and wonder of Walt Disney World Resort, then please don't hesitate to pop back to planDisney to ask me another question

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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