Hi Angela,
Welcome to planDisney! For me, there are certain details that just really add to the magic of planning a Disney vacation, like the countdown to your Disney Resort check-in date and assigning a character to my profile. For the Halloween season, I currently have Lady Tremaine pop up every time I log in. It has resulted in a few surprised reactions when I add someone to my Family & Friends List and they see my chosen character!
You can change your character on the Walt Disney World website or the My Disney Experience app. From the
Walt Disney World website, click “My Disney Experience” in the top right corner of the website and select “Profile” from the drop-down menu. Your name should be on the left side of the page with a link to “Change Character.” If you’re changing the character of a profile you manage, visit your Family & Friends List, find the Guest and click “Manage.” Then click “Edit Details” and the link to “Change Character” should appear on the left side of the page above the Guest’s name.
If you’re completing this process on the
My Disney Experience app, click the ≡ button in the bottom right corner and scroll down to “Profile.” Your name will show on top with a link to “Change Character.” To change the character of a profile you manage, select the Family & Friends List tab, click the name of the Guest, and select “Change Character” under their name.
If you’re still unable to change your character by following these steps, I recommend calling the number listed under “
App and MagicBand Support.” A Cast Member may be able to help walk you through the process over the phone.
I hope this helps, Angela. There are so many characters to choose from, you can stick with your favorite or change seasonally like I do! If you have any more questions, please send them our way at
planDisney!
Kaitlin