Family with disabled dad speaking with cast member
  • On Aug 6, 2023
    Keagan from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 accounts under 2 different email addresses. How can I merge them together? I don't have access anymore to my main account email address that I have used for 15 years and I just booked a hotel under it. Please help

    Hi Keagan, welcome to planDisney!

    Trials and tribulations are part of every hero's journey. I misspelled my husband's name for our most recent flight to Walt Disney World Resort vacation and he almost didn't make it on the plane! Luckily our story had a happy ending and I'm sure yours will, too.

    Cast Member assistance is required to merge two My Disney Experience accounts, Keagan. The Cast Members at the My Disney Experience, MagicBand, and MagicBand+ number are best equipped with the special kind of pixie dust needed to handle your unique circumstance. They are available between 7:00 a.m. and 11:00 p.m. EST. A Cast Member recently helped me merge my nephew's two My Disney Experience profiles and I was impressed by their kindness, knowledge, and efficiency. I know they will do everything in their power to assist you. You can assist them by providing the email addresses linked to both accounts as well as any vacation entitlement confirmation numbers (tickets, Disney Resort hotel reservation, etc).

    For Cast Member assistance during your park days, Keagan, look for the blue umbrellas conveniently located throughout the theme parks. Members of the Guest Experience Team are there for hands-on assistance with Disney Genie+ service, Disney MagicMobile, and more. 

    I want your mantra over the next few months to be, "I'm going to Disney World!" This is your happy thought no matter what Stitch-uations arise. For questions about Disney dining, the My Disney Experience mobile app, or in-park experiences, I'm your gal!

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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