Hi Keagan, welcome to planDisney!
Trials and tribulations are part of every hero's journey. I misspelled my husband's name for our most recent flight to Walt Disney World Resort vacation and he almost didn't make it on the plane! Luckily our story had a happy ending and I'm sure yours will, too.
Cast Member assistance is required to merge two My Disney Experience accounts, Keagan. The Cast Members at the
My Disney Experience, MagicBand, and MagicBand+ number are best equipped with the special kind of pixie dust needed to handle your unique circumstance. They are available between 7:00 a.m. and 11:00 p.m. EST. A Cast Member recently helped me merge my nephew's two My Disney Experience profiles and I was impressed by their kindness, knowledge, and efficiency. I know they will do everything in their power to assist you. You can assist them by providing the email addresses linked to both accounts as well as any vacation entitlement confirmation numbers (tickets, Disney Resort hotel reservation, etc).
For Cast Member assistance during your park days, Keagan, look for the blue umbrellas conveniently located throughout the theme parks. Members of the
Guest Experience Team are there for hands-on assistance with
Disney Genie+ service,
Disney MagicMobile, and more.
I want your mantra over the next few months to be, "I'm going to Disney World!" This is your happy thought no matter what Stitch-uations arise. For questions about Disney dining, the My Disney Experience mobile app, or in-park experiences,
I'm your gal!
Choose magic,
Jennifer